| No. | Item | Definition |
|---|---|---|
| 1. | accessibility | ease of being reached |
| 2. | accommodativeness | readiness to adjust for others |
| 3. | adaptability | ability to adjust readily |
| 4. | adaptiveness | capacity to adjust effectively |
| 5. | agility | ability to react quickly |
| 6. | alertness | quick awareness and readiness |
| 7. | approachability | ease of inviting response |
| 8. | attentiveness | close and ready attention |
| 9. | attunement | sensitive responsiveness to others |
| 10. | availability | being ready to engage |
| 11. | care | attentive concern in responding |
| 12. | communicativeness | readiness to communicate openly |
| 13. | compliance | willingness to meet requests |
| 14. | concern | attentive interest and response |
| 15. | consideration | thoughtful regard in responding |
| 16. | cooperativeness | readiness to work with others |
| 17. | courtesy | polite readiness to respond |
| 18. | customer focus | attention to others’ needs |
| 19. | deference | respectful willingness to comply |
| 20. | discernment | ability to detect what matters |
| 21. | dispatch | speed and efficiency in action |
| 22. | docility | readiness to accept direction |
| 23. | empathy | understanding that guides response |
| 24. | engagement | active involvement and reply |
| 25. | engrossment | full attentive involvement |
| 26. | expedience | quick practical efficiency |
| 27. | facility | ease in responding or adapting |
| 28. | feedback | returned information or reaction |
| 29. | flexibility | willingness to adjust or change |
| 30. | follow-through | acting after being prompted |
| 31. | friendliness | warm, helpful manner toward others |
| 32. | graciousness | polite kindness in response |
| 33. | heed | careful attention to input |
| 34. | heedfulness | careful attention and response |
| 35. | heediness | habit of paying close attention |
| 36. | help | assistance given when needed |
| 37. | helpfulness | readiness to provide help |
| 38. | helping | giving assistance when needed |
| 39. | helpingness | inclination to offer help |
| 40. | immediacy | lack of delay in response |
| 41. | impressionability | readiness to be influenced |
| 42. | instant response | reply given without delay |
| 43. | instantaneity | quality of being immediate |
| 44. | interactivity | mutual action and response |
| 45. | judiciousness | good sense in responding |
| 46. | keenness | eagerness and sharp attention |
| 47. | kindness | friendly concern for others |
| 48. | listening | paying attention to others |
| 49. | malleability | capacity to be shaped easily |
| 50. | mindfulness | attentive awareness of others |
| 51. | nimbleness | quick and light responsiveness |
| 52. | obligingness | willingness to help or comply |
| 53. | obsequiousness | excessive eagerness to comply |
| 54. | observance | careful attention to requirements |
| 55. | observancy | attentive regard for rules |
| 56. | open-mindedness | readiness to consider input |
| 57. | openness | willingness to receive input |
| 58. | perception | awareness that supports response |
| 59. | perceptiveness | quick noticing of cues |
| 60. | pliability | ease of adapting or yielding |
| 61. | pliancy | readiness to bend or adapt |
| 62. | politeness | courteous behavior toward others |
| 63. | presence | being available and attentive |
| 64. | promptness | speed in acting or replying |
| 65. | punctuality | being on time promptly |
| 66. | quick reaction | fast response to events |
| 67. | quickness | speed of response or action |
| 68. | reaction | response to a stimulus |
| 69. | reactiveness | quality of reacting readily |
| 70. | reactivity | readiness to react quickly |
| 71. | readiness | state of being prepared to respond |
| 72. | receptivity | openness to receiving and responding |
| 73. | regard | attention shown in response |
| 74. | regardfulness | considerate attention to others |
| 75. | resourcefulness | quick effective response to problems |
| 76. | response | an answer or reaction |
| 77. | responsivity | tendency to respond readily |
| 78. | sensitivity | ability to notice and react |
| 79. | service orientation | focus on helping customers |
| 80. | service readiness | preparedness to assist promptly |
| 81. | service-mindedness | focus on meeting others’ needs |
| 82. | serviceability | usefulness and readiness to serve |
| 83. | solicitude | caring attention to needs |
| 84. | speed | swiftness in replying or reacting |
| 85. | swift reaction | rapid response to stimuli |
| 86. | sympathy | responsive understanding of feelings |
| 87. | thoughtfulness | care shown in responses |
| 88. | timeliness | happening at the right time |
| 89. | tractability | readiness to be guided |
| 90. | turnaround | speed of completing a reply |
| 91. | understanding | grasp that enables response |
| 92. | user focus | attention to users’ needs |
| 93. | versatility | ability to adjust to needs |
| 94. | vigilance | watchful readiness to respond |
| 95. | warmth | friendly, caring manner |
| 96. | watchfulness | careful readiness to react |
| 97. | willing compliance | ready agreement with requests |
| 98. | willingness | readiness to act or reply |
| 99. | yieldingness | willingness to give way |
| 100. | zeal | energetic eagerness to act |