Complete the 12 sentences below. Choose the best answer for each one.
1My package ............... two days late, so I missed my brother's birthday.
Wrong!
Use "arrived" because the package comes to the customer; a company delivers or sends it.
2I paid for the order but never received it, so I asked for a ...............
Wrong!
Use "refund" because you ask for your money back after paying for an order you did not receive.
3When I saw the wrong size in the confirmation email, I tried to ............... the order before it was shipped.
Wrong!
Use "call off" because it means cancel something that was planned, such as an order before it is shipped.
4The picture frame was ............... when it arrived, with a crack in the glass.
Wrong!
Use "damaged" because the glass item was broken when it arrived.
5I chose standard shipping, but the website charged me ............... express delivery.
Wrong!
Use "for" in the phrase "charged for" to show the item or service you had to pay money for.
6My card payment ..............., but I still did not receive a confirmation email.
Wrong!
Use "went through" because a payment goes through when it is successfully processed.
7The seller sent me a ..............., so I could see where the parcel was.
Wrong!
Use "tracking number" because it helps you follow where your parcel is after shipping.
8The website showed an error message, so I asked support whether the link to reset my password ...............
Wrong!
Use "works" because a link works when it functions correctly and lets you reset your password.
9I ordered blue shoes, but the box contained black ones, so they sent the ............... item.
Wrong!
Use "wrong" because the customer ordered blue shoes but received black ones.
10The shop cancelled my order because the headphones were ...............
Wrong!
Use "out of stock" because it means the shop has no more of that product available.
11I wanted to return the jacket, but the website said there was an extra ............... for returns.
Wrong!
Use "fee" because it means an amount of money you must pay for a service or problem such as a return.
12Because my old login did not work, I ............... create a new account before I could finish the order.
Wrong!
Use "had to" because the buyer needed to create a new account before completing the order.
Exercise complete
0 out of 12
correct answers
Answers
- My package arrived two days late, so I missed my brother’s birthday.
- I paid for the order but never received it, so I asked for a refund.
- When I saw the wrong size in the confirmation email, I tried to call off the order before it was shipped.
- The picture frame was damaged when it arrived, with a crack in the glass.
- I chose standard shipping, but the website charged me for express delivery.
- My card payment went through, but I still did not receive a confirmation email.
- The seller sent me a tracking number, so I could see where the parcel was.
- The website showed an error message, so I asked support whether the link to reset my password works.
- I ordered blue shoes, but the box contained black ones, so they sent the wrong item.
- The shop cancelled my order because the headphones were out of stock.
- I wanted to return the jacket, but the website said there was an extra fee for returns.
- Because my old login did not work, I had to create a new account before I could finish the order.