| No. | Item | Definition |
|---|---|---|
| 1. | accountability | responsibility for results |
| 2. | acquisition | gaining new customers or assets |
| 3. | agility | ability to adapt quickly |
| 4. | alignment | agreement around goals and actions |
| 5. | allocation | distribution of resources |
| 6. | analysis | detailed examination of information |
| 7. | asset | valuable resource owned |
| 8. | audit | formal review of records |
| 9. | balance sheet | statement of assets and liabilities |
| 10. | baseline | starting point for comparison |
| 11. | benchmark | standard used for comparison |
| 12. | best practice | widely accepted effective method |
| 13. | bottleneck | point slowing overall process |
| 14. | budget | planned spending over a period |
| 15. | capability | ability to perform effectively |
| 16. | capital | money used to fund business |
| 17. | cash flow | money moving in and out |
| 18. | churn | rate customers leave |
| 19. | client | person or company receiving advice |
| 20. | compliance | following laws and rules |
| 21. | conversion | turning prospects into customers |
| 22. | cost | money required to operate |
| 23. | customer | person or business buying |
| 24. | dashboard | visual display of key metrics |
| 25. | data | facts used for analysis |
| 26. | debt | borrowed money to repay |
| 27. | decision | chosen course of action |
| 28. | delegation | assigning work to others |
| 29. | deliverable | item promised to a client |
| 30. | demand | customer desire to buy |
| 31. | diagnosis | identification of core problem |
| 32. | efficiency | doing work with minimal waste |
| 33. | engagement | employee involvement and commitment |
| 34. | equity | ownership interest in a business |
| 35. | escalation | raising issue to higher authority |
| 36. | execution | carrying out a plan |
| 37. | facilitation | guiding group discussion productively |
| 38. | feasibility | practical possibility of success |
| 39. | forecast | prediction of future results |
| 40. | governance | system of oversight and control |
| 41. | growth | increase in size or revenue |
| 42. | implementation | putting a plan into action |
| 43. | initiative | specific program or effort |
| 44. | innovation | new idea with business value |
| 45. | insight | useful understanding from data |
| 46. | integration | combining systems or teams |
| 47. | investment | money committed for return |
| 48. | KPI | measure of business performance |
| 49. | leadership | guiding people toward goals |
| 50. | leverage | use something for advantage |
| 51. | liability | financial obligation owed |
| 52. | liquidity | ability to meet short-term obligations |
| 53. | management | organizing people and resources |
| 54. | margin | difference between revenue and cost |
| 55. | market | buyers and sellers in a sector |
| 56. | merger | combining two companies |
| 57. | metric | quantifiable performance measure |
| 58. | milestone | significant project checkpoint |
| 59. | mitigation | reducing risk or harm |
| 60. | negotiation | discussion to reach agreement |
| 61. | objective | specific goal to achieve |
| 62. | operations | day-to-day business activities |
| 63. | optimization | making something work better |
| 64. | outsourcing | using external providers for work |
| 65. | overhead | ongoing operating expenses |
| 66. | P&L | profit and loss statement |
| 67. | pipeline | stages of potential sales |
| 68. | portfolio | collection of investments or projects |
| 69. | pricing | setting product or service prices |
| 70. | process | series of actions or tasks |
| 71. | productivity | output produced per input |
| 72. | profit | money left after costs |
| 73. | proposal | formal suggested plan or offer |
| 74. | quality | degree of excellence or accuracy |
| 75. | report | organized presentation of findings |
| 76. | resilience | ability to recover quickly |
| 77. | resolution | solution to a problem |
| 78. | retention | keeping existing customers |
| 79. | revenue | income from business activities |
| 80. | risk | possibility of loss or failure |
| 81. | ROI | return gained from investment |
| 82. | root cause | underlying reason for a problem |
| 83. | scalability | ability to grow efficiently |
| 84. | scope | defined boundaries of work |
| 85. | segment | distinct customer group |
| 86. | stakeholder | person affected by business decisions |
| 87. | strategy | overall plan to achieve goals |
| 88. | synergy | combined effect greater than separate |
| 89. | talent | people with valuable skills |
| 90. | timeline | schedule of project milestones |
| 91. | trade-off | gain one thing, lose another |
| 92. | transformation | major business change effort |
| 93. | transparency | openness in actions and information |
| 94. | trend | general direction of change |
| 95. | valuation | estimated business or asset worth |
| 96. | value | worth or usefulness delivered |
| 97. | variance | difference from plan or target |
| 98. | vendor | supplier of goods or services |
| 99. | viability | ability to succeed long term |
| 100. | workflow | sequence of work steps |
