| No. | Item | Definition |
|---|---|---|
| 1. | accessibility | ease of use for disabled people |
| 2. | accountability | responsibility for actions and results |
| 3. | advertising | promotion intended to sell |
| 4. | affidavit | written statement under oath |
| 5. | antitrust | laws against unfair market power |
| 6. | appeal | request to review a decision |
| 7. | arbitration | private process for resolving disputes |
| 8. | autorenewal | automatic subscription continuation |
| 9. | bait-and-switch | luring buyers with false offers |
| 10. | bankruptcy | legal process for overwhelming debt |
| 11. | billing | charging for goods or services |
| 12. | boycott | refusal to buy as protest |
| 13. | breach | unauthorized access to protected data |
| 14. | bribery | offering value to influence actions |
| 15. | cancellation | ending an order or service |
| 16. | chargeback | reversal of a card payment |
| 17. | compensation | payment for loss or injury |
| 18. | complaint | a statement of dissatisfaction |
| 19. | consent | permission given knowingly and freely |
| 20. | consumer | a person who buys goods |
| 21. | contract | a legally binding agreement |
| 22. | counterfeit | fake made to seem genuine |
| 23. | credit | ability to borrow money |
| 24. | deadline | latest allowed time |
| 25. | debt | money owed to another |
| 26. | deductible | amount paid before coverage starts |
| 27. | defect | a flaw or fault |
| 28. | denial | refusal of a request |
| 29. | disclosure | required sharing of important information |
| 30. | dispute | formal disagreement over a charge |
| 31. | documentation | records used as proof |
| 32. | enforceable | capable of being legally upheld |
| 33. | estimate | approximate expected cost |
| 34. | evidence | proof supporting a claim |
| 35. | exchange | replacement with another item |
| 36. | fee | a charge for a service |
| 37. | fine print | important details in small text |
| 38. | foreclosure | legal seizure over unpaid mortgage |
| 39. | fraud | intentional deception for gain |
| 40. | garnishment | withholding earnings for debt payment |
| 41. | guarantee | a promise of quality or performance |
| 42. | hazard | something that may cause harm |
| 43. | identity theft | stealing personal information for fraud |
| 44. | injunction | court order to stop action |
| 45. | inspection | official examination for compliance |
| 46. | interest | cost of borrowing money |
| 47. | invoice | a bill for payment |
| 48. | kickback | illegal payment for favorable treatment |
| 49. | labeling | information printed on packaging |
| 50. | lease | contract to rent property |
| 51. | liability | legal responsibility for harm |
| 52. | licensing | official permission to operate |
| 53. | lien | legal claim on property |
| 54. | manufacturer | company that makes products |
| 55. | mediation | assisted negotiation to settle conflict |
| 56. | misrepresentation | false statement inducing reliance |
| 57. | negligence | failure to use reasonable care |
| 58. | notice | formal information or warning |
| 59. | ombudsman | official handling public complaints |
| 60. | outage | temporary loss of service |
| 61. | oversight | supervision to ensure proper conduct |
| 62. | penalty | punishment or financial sanction |
| 63. | petition | formal request signed by supporters |
| 64. | phishing | tricking people into revealing data |
| 65. | policy | a stated business rule |
| 66. | predatory | exploitative and unfair toward consumers |
| 67. | premium | price paid for insurance |
| 68. | price gouging | excessive pricing during emergencies |
| 69. | privacy | control over personal information |
| 70. | quote | stated price for a job |
| 71. | recall | official removal of unsafe products |
| 72. | receipt | proof of payment |
| 73. | refund | money returned after purchase |
| 74. | renewal | continuation for another term |
| 75. | repair | fixing a broken item |
| 76. | replacement | substitute item for a faulty one |
| 77. | restitution | repayment for loss caused |
| 78. | return | sending back a purchased item |
| 79. | scam | a dishonest scheme to cheat |
| 80. | service fee | charge for providing service |
| 81. | settlement | agreement resolving a dispute |
| 82. | spam | unsolicited bulk messages |
| 83. | subpoena | legal order to provide evidence |
| 84. | subscription | recurring paid access arrangement |
| 85. | surcharge | extra added charge |
| 86. | tampering | interfering with a product improperly |
| 87. | telemarketing | selling by phone calls |
| 88. | testimony | formal spoken evidence |
| 89. | traceability | ability to track product history |
| 90. | tracking | monitoring user behavior or location |
| 91. | transparency | openness about practices and terms |
| 92. | trial | limited test period before payment |
| 93. | usury | charging excessively high interest |
| 94. | utility | essential service like power or water |
| 95. | violation | breaking a rule or law |
| 96. | void | having no legal effect |
| 97. | voidable | able to be canceled legally |
| 98. | waiver | voluntary giving up of a right |
| 99. | warranty | a written repair or replacement promise |
| 100. | whistleblower | person exposing wrongdoing |
