| No. | Item | Definition |
|---|---|---|
| 1. | accountability | responsibility for actions and results |
| 2. | accounting | tracking and reporting finances |
| 3. | advertising | paid promotion of products or services |
| 4. | agreement | formal contract between parties |
| 5. | arbitration | private legal dispute resolution |
| 6. | audit | official review of records or operations |
| 7. | balance sheet | statement of assets and liabilities |
| 8. | benefits | nonwage compensation for employees |
| 9. | bookkeeping | recording financial transactions |
| 10. | brand | name and identity of business |
| 11. | breach | breaking a contract term |
| 12. | break-even | point where profit is zero |
| 13. | budget | planned income and spending |
| 14. | build-out | space preparation for opening |
| 15. | capital | money available for business use |
| 16. | cash flow | money moving in and out |
| 17. | cash reserve | money kept for emergencies |
| 18. | compliance | following rules and requirements |
| 19. | culture | shared workplace values and habits |
| 20. | customer | person buying goods or services |
| 21. | debt | money owed to others |
| 22. | default | failure to meet obligations |
| 23. | discount | reduction from regular price |
| 24. | dispute | serious disagreement requiring resolution |
| 25. | distribution | movement of goods to outlets |
| 26. | employee | person working for wages |
| 27. | equipment | tools and machines used |
| 28. | equity | ownership value in a business |
| 29. | exit | planned way to leave business |
| 30. | expansion | growth into more units or areas |
| 31. | expense | cost incurred by the business |
| 32. | FDD | franchise disclosure document |
| 33. | financing | raising money to fund business |
| 34. | foot traffic | number of people passing by |
| 35. | forecast | prediction of future results |
| 36. | franchise | licensed business operating system |
| 37. | franchisee | person or company buying rights |
| 38. | franchisor | company granting the franchise rights |
| 39. | goal | desired result to achieve |
| 40. | grand opening | official opening promotion event |
| 41. | growth | increase in size or sales |
| 42. | inspection | formal check of conditions |
| 43. | insurance | financial protection against loss |
| 44. | inventory | goods held for sale |
| 45. | investment | money committed for future return |
| 46. | invoice | bill requesting payment |
| 47. | KPI | key performance indicator measure |
| 48. | labor | workforce effort used in business |
| 49. | leadership | guiding people and decisions |
| 50. | lease | contract to use property |
| 51. | liability | legal responsibility for harm or debt |
| 52. | license | official permission to use rights |
| 53. | loan | borrowed money to repay later |
| 54. | location | place where business operates |
| 55. | logistics | planning product movement and storage |
| 56. | manager | person supervising operations |
| 57. | marketing | activities promoting sales and awareness |
| 58. | mediation | assisted negotiation to settle conflict |
| 59. | noncompete | clause restricting competing business |
| 60. | onboarding | process of integrating new hires |
| 61. | operations manual | guide for running the business |
| 62. | overhead | ongoing operating costs |
| 63. | P&L | profit and loss statement |
| 64. | payroll | system for paying employees |
| 65. | performance | how well business is doing |
| 66. | permit | official approval to operate |
| 67. | pricing | setting product or service prices |
| 68. | profit | money left after costs |
| 69. | profitability | ability to generate profit |
| 70. | promotion | special offer to boost sales |
| 71. | quality | standard of excellence or value |
| 72. | receipt | proof that payment was made |
| 73. | recruitment | process of finding employees |
| 74. | regulation | official rule controlling activity |
| 75. | rent | payment for using property |
| 76. | retention | keeping employees or customers |
| 77. | revenue | income from business activities |
| 78. | risk | chance of loss or harm |
| 79. | royalty | ongoing fee paid to franchisor |
| 80. | sales | money earned from selling |
| 81. | service | help or work for customers |
| 82. | shipment | goods sent to a destination |
| 83. | SKU | code identifying a product item |
| 84. | standard | required level of performance |
| 85. | startup | business launch period |
| 86. | supplier | company providing needed goods |
| 87. | support | help provided by franchisor |
| 88. | tax | government charge on income or sales |
| 89. | term | length of a contract period |
| 90. | termination | formal ending of an agreement |
| 91. | territory | geographic area assigned or protected |
| 92. | trademark | legally protected brand sign |
| 93. | training | instruction for franchise operations |
| 94. | transfer | moving ownership to another party |
| 95. | unit economics | profitability of each sale unit |
| 96. | upselling | encouraging purchase of pricier option |
| 97. | wages | money paid for work |
| 98. | waiver | voluntary giving up of a right |
| 99. | working capital | funds for daily operations |
| 100. | zoning | land-use rules for property |
