| No. | Item | Definition |
|---|---|---|
| 1. | access | ability to obtain or use |
| 2. | accessibility | ease of use for all |
| 3. | accountability | being responsible for actions |
| 4. | allocation | distribution of resources |
| 5. | analysis | careful examination of information |
| 6. | appointment | official selection for a role |
| 7. | assessment | evaluation of quality or need |
| 8. | audit | official examination of records |
| 9. | authority | official power to decide |
| 10. | briefing | short informational update |
| 11. | budget | planned income and spending |
| 12. | bureaucracy | administrative system of officials |
| 13. | capacity | ability to perform work |
| 14. | citizen | member of a state |
| 15. | collaboration | working jointly with others |
| 16. | competence | ability to do well |
| 17. | compliance | following rules or laws |
| 18. | confidentiality | keeping information private |
| 19. | constituent | person represented by an official |
| 20. | consultation | seeking views before deciding |
| 21. | continuity | uninterrupted operation over time |
| 22. | coordination | organized working together |
| 23. | data | facts used for analysis |
| 24. | delivery | providing services or results |
| 25. | department | government division with duties |
| 26. | directive | official instruction |
| 27. | discretion | judgment allowed within rules |
| 28. | diversity | variety of backgrounds and identities |
| 29. | due process | fair legal procedure |
| 30. | duty | a required responsibility |
| 31. | effectiveness | producing the intended result |
| 32. | efficiency | doing work with little waste |
| 33. | emergency | serious urgent situation |
| 34. | engagement | active involvement with people |
| 35. | equality | same status or treatment |
| 36. | equity | fairness adjusted for different needs |
| 37. | ethics | moral principles guiding conduct |
| 38. | evidence | facts supporting a conclusion |
| 39. | expenditure | money spent |
| 40. | expertise | specialized knowledge or skill |
| 41. | fraud | deception for unfair gain |
| 42. | governance | system of directing and controlling |
| 43. | grievance | formal complaint about unfairness |
| 44. | guideline | recommended course of action |
| 45. | hearing | formal session to consider issues |
| 46. | impartiality | freedom from bias or favoritism |
| 47. | implementation | putting a plan into action |
| 48. | inclusion | bringing everyone in |
| 49. | inquiry | official request for information |
| 50. | inspection | official close examination |
| 51. | integrity | honesty and strong moral principles |
| 52. | investigation | formal examination of facts |
| 53. | judiciary | branch interpreting laws |
| 54. | jurisdiction | legal authority over an area |
| 55. | justice | fair treatment under law |
| 56. | leadership | guiding others toward goals |
| 57. | legislature | lawmaking body |
| 58. | legitimacy | accepted right to govern |
| 59. | mandate | official authority or instruction |
| 60. | minutes | official meeting notes |
| 61. | misconduct | improper or unlawful behavior |
| 62. | mitigation | action reducing harm |
| 63. | neutrality | not supporting either side |
| 64. | notification | formal notice of something |
| 65. | oath | solemn formal promise |
| 66. | objectivity | judging by facts, not feelings |
| 67. | outcome | final result |
| 68. | oversight | supervision to ensure proper action |
| 69. | participation | taking part in decisions |
| 70. | performance | how well work is done |
| 71. | policy | official plan or principle |
| 72. | preparedness | readiness for emergencies |
| 73. | procurement | obtaining goods or services officially |
| 74. | professionalism | skilled and proper conduct |
| 75. | protocol | accepted official procedure |
| 76. | public | the people as a whole |
| 77. | recovery | return to normal conditions |
| 78. | regulation | official rule with legal force |
| 79. | representation | acting on others’ behalf |
| 80. | resilience | ability to recover quickly |
| 81. | response | reaction to an event |
| 82. | revenue | income received by government |
| 83. | rights | legal or moral entitlements |
| 84. | risk | chance of harm or loss |
| 85. | sanction | penalty for breaking rules |
| 86. | security | protection from harm or risk |
| 87. | service | helpful work for the public |
| 88. | stakeholder | person affected by decisions |
| 89. | standard | required level of quality |
| 90. | statute | written law passed by legislature |
| 91. | stewardship | careful management of resources |
| 92. | sustainability | ability to continue long-term |
| 93. | tenure | period of holding office |
| 94. | training | instruction for better performance |
| 95. | transparency | openness in decisions and processes |
| 96. | trust | confident reliance on someone |
| 97. | veto | power to reject a decision |
| 98. | violation | act of breaking a rule |
| 99. | welfare | health, safety, and prosperity |
| 100. | whistleblowing | reporting wrongdoing internally or publicly |
