| No. | Item | Definition |
|---|---|---|
| 1. | accountability | being answerable for actions |
| 2. | advocacy | public support for a cause |
| 3. | appreciation | thanks for help given |
| 4. | assessment | evaluation of needs or situation |
| 5. | attendance | presence at scheduled activities |
| 6. | awareness | knowledge of an issue |
| 7. | badge | name or ID tag |
| 8. | beneficiary | person helped by a program |
| 9. | bias | unfair preference or prejudice |
| 10. | boundaries | limits in behavior or roles |
| 11. | burnout | exhaustion from prolonged stress |
| 12. | campaign | planned effort for a goal |
| 13. | cause | goal worth supporting |
| 14. | charity | help for people in need |
| 15. | commitment | promise to stay involved |
| 16. | communication | sharing information clearly |
| 17. | community | people living or working together |
| 18. | compassion | care for others’ suffering |
| 19. | confidentiality | keeping private information secret |
| 20. | coordination | organized management of activities |
| 21. | de-escalation | calming a tense situation |
| 22. | delivery | bringing items to a place |
| 23. | dignity | worth and honor of a person |
| 24. | discrimination | unfair treatment of people |
| 25. | distribution | giving out supplies or aid |
| 26. | donate | give money, goods, or time |
| 27. | donation | gift given to help |
| 28. | drive | organized collection effort |
| 29. | eligibility | meeting requirements to qualify |
| 30. | emergency | serious urgent situation |
| 31. | empathy | understanding others’ feelings |
| 32. | equity | fairness based on needs |
| 33. | ethics | moral principles of conduct |
| 34. | evaluation | judging quality or results |
| 35. | event | organized public activity |
| 36. | fairness | just and equal treatment |
| 37. | feedback | helpful response or advice |
| 38. | first aid | immediate basic medical help |
| 39. | flexibility | ability to adapt easily |
| 40. | food bank | place giving free food |
| 41. | fundraise | collect money for a cause |
| 42. | goal | desired result to reach |
| 43. | grievance | formal complaint about unfairness |
| 44. | guideline | recommended way to act |
| 45. | harassment | unwanted harmful behavior |
| 46. | hygiene | practices for staying clean |
| 47. | impact | strong effect or result |
| 48. | incident | unexpected event or problem |
| 49. | inclusion | practice of welcoming everyone |
| 50. | initiative | ability to act independently |
| 51. | intake | process of gathering information |
| 52. | integrity | honesty and strong principles |
| 53. | inventory | stored items on hand |
| 54. | kindness | friendly and helpful behavior |
| 55. | leadership | guiding a group effectively |
| 56. | listening | paying attention to others |
| 57. | logistics | practical organization of resources |
| 58. | mediation | help resolving a dispute |
| 59. | mentor | experienced guide or adviser |
| 60. | mission | main purpose or goal |
| 61. | nonprofit | organization not seeking profit |
| 62. | orientation | introductory training session |
| 63. | outcome | final result of efforts |
| 64. | outreach | effort to reach and help |
| 65. | participant | person taking part |
| 66. | partner | group working together |
| 67. | patience | calm endurance without frustration |
| 68. | placement | assignment to a role |
| 69. | policy | official rule or guideline |
| 70. | privacy | freedom from unwanted sharing |
| 71. | procedure | set way of doing something |
| 72. | punctuality | being on time |
| 73. | referral | direction to another service |
| 74. | reliability | being dependable and consistent |
| 75. | resilience | ability to recover quickly |
| 76. | resources | useful supplies or support |
| 77. | respect | polite regard for others |
| 78. | responsibility | job or obligation |
| 79. | risk | chance of harm |
| 80. | role | part or duty assigned |
| 81. | safeguarding | protecting vulnerable people |
| 82. | safety | freedom from danger |
| 83. | schedule | planned times for activities |
| 84. | service | helpful work for others |
| 85. | shelter | safe place to stay |
| 86. | shift | scheduled work period |
| 87. | supplies | materials needed for work |
| 88. | support | help or encouragement |
| 89. | task | piece of work to do |
| 90. | teamwork | working well with others |
| 91. | training | learning needed skills |
| 92. | transparency | openness about actions and decisions |
| 93. | transport | movement of people or goods |
| 94. | trauma | deep emotional or physical harm |
| 95. | vaccination | protective injection against disease |
| 96. | venue | place where something happens |
| 97. | volunteer | person offering help freely |
| 98. | waiver | official document giving up a right |
| 99. | wellbeing | health, comfort, and happiness |
| 100. | workshop | practical training session |
