| No. | Item | Definition |
|---|---|---|
| 1. | abuse | cruel or harmful treatment |
| 2. | accessibility | ease of access for all |
| 3. | addiction | dependence on a substance or activity |
| 4. | advocacy | speaking up for someone’s rights |
| 5. | allowance | regular money paid for support |
| 6. | appeal | request to review a decision |
| 7. | arrears | overdue unpaid money |
| 8. | assessment | evaluation of needs or circumstances |
| 9. | benefit | financial or practical assistance |
| 10. | budgeting | planning how to spend money |
| 11. | bullying | repeated harmful intimidation |
| 12. | capacity | ability to make decisions |
| 13. | care | attention to health and needs |
| 14. | casework | individual support and problem-solving |
| 15. | complaint | statement of dissatisfaction |
| 16. | compliance | following rules or requirements |
| 17. | confidentiality | keeping information private |
| 18. | consent | permission freely given |
| 19. | crisis | time of acute difficulty |
| 20. | criteria | standards used for judgment |
| 21. | debt | money owed to others |
| 22. | deprivation | lack of basic necessities |
| 23. | disclosure | revealing important information |
| 24. | discretion | freedom to decide appropriately |
| 25. | discrimination | unfair treatment based on identity |
| 26. | diversity | presence of different backgrounds |
| 27. | documentation | official written records |
| 28. | duty | legal or moral obligation |
| 29. | eligibility | qualification for help or services |
| 30. | emergency | serious urgent situation |
| 31. | employment | paid work or occupation |
| 32. | entitlement | a legal right to receive |
| 33. | equality | fair treatment for everyone |
| 34. | equity | fairness based on need |
| 35. | escalation | increase in seriousness or conflict |
| 36. | evidence | information proving a claim |
| 37. | exemption | official release from a rule |
| 38. | exploitation | unfair use for advantage |
| 39. | foster care | temporary care by another family |
| 40. | fraud | dishonest deception for gain |
| 41. | funding | money provided for services |
| 42. | grant | money given for a purpose |
| 43. | grievance | formal workplace complaint |
| 44. | guardian | person legally responsible for another |
| 45. | guidance | advice on what to do |
| 46. | harassment | unwanted behavior causing distress |
| 47. | hardship | severe difficulty or poverty |
| 48. | homelessness | having no stable home |
| 49. | housing | accommodation and living arrangements |
| 50. | inclusion | full participation for all |
| 51. | income | money received regularly |
| 52. | intake | initial collection of case details |
| 53. | intervention | action to improve a situation |
| 54. | investigation | formal inquiry into facts |
| 55. | liaison | communication between groups |
| 56. | local authority | local government body |
| 57. | means test | assessment based on income |
| 58. | mediation | helping sides reach agreement |
| 59. | mental health | emotional and psychological condition |
| 60. | mobility | ability to move around |
| 61. | monitoring | regular checking of progress |
| 62. | neglect | failure to provide proper care |
| 63. | outcome | result of an action |
| 64. | outreach | taking services to people |
| 65. | overpayment | payment made in excess |
| 66. | partnership | cooperation between organizations |
| 67. | pension | regular payment after retirement |
| 68. | placement | arranged living or care setting |
| 69. | plan | arranged steps for action |
| 70. | poverty | state of having little money |
| 71. | provision | supplying services or support |
| 72. | recovery | return to health or stability |
| 73. | referral | sending someone to another service |
| 74. | rehabilitation | restoring health or function |
| 75. | resilience | ability to cope and recover |
| 76. | resolution | settling a problem or dispute |
| 77. | review | formal reassessment of a case |
| 78. | rights | legal or moral entitlements |
| 79. | risk | chance of harm or loss |
| 80. | safeguarding | protecting vulnerable people from harm |
| 81. | sanction | penalty affecting benefits or rights |
| 82. | screening | initial check for needs |
| 83. | service | organized help for people |
| 84. | signposting | directing someone to help |
| 85. | substance misuse | harmful use of drugs or alcohol |
| 86. | supervision | oversight of work or care |
| 87. | support | help given to someone |
| 88. | tenancy | right to occupy rented housing |
| 89. | therapy | treatment to improve health |
| 90. | training | learning skills for work |
| 91. | trauma | deep emotional or physical shock |
| 92. | triage | prioritizing by urgency or need |
| 93. | tribunal | special court for disputes |
| 94. | unemployment | lack of paid work |
| 95. | verification | checking that something is true |
| 96. | voucher | token exchangeable for goods |
| 97. | vulnerability | greater exposure to harm |
| 98. | welfare | well-being and support services |
| 99. | wellbeing | overall health and happiness |
| 100. | workload | amount of work to do |
