| No. | Item | Definition |
|---|---|---|
| 1. | accommodating | willing to adjust for needs |
| 2. | accountable | taking responsibility for actions |
| 3. | adaptable | able to change as needed |
| 4. | alert | quick to notice and respond |
| 5. | amiable | friendly and good-natured |
| 6. | approachable | easy to talk to |
| 7. | articulate | expressing ideas clearly |
| 8. | assuring | giving confidence and comfort |
| 9. | attentive | carefully listening and noticing needs |
| 10. | available | ready to help when needed |
| 11. | calm | not easily upset or rushed |
| 12. | capable | having the needed ability |
| 13. | cheerful | noticeably happy and positive |
| 14. | clear | easy to understand |
| 15. | communicative | good at sharing information |
| 16. | compassionate | deeply caring about others |
| 17. | competent | capable and effective |
| 18. | considerate | thoughtful of others’ needs |
| 19. | consistent | steady in quality and behavior |
| 20. | cooperative | willing to work together |
| 21. | courteous | polite and respectful |
| 22. | customer-focused | centered on customer needs |
| 23. | decisive | able to decide quickly |
| 24. | dedicated | strongly committed to service |
| 25. | dependable | able to be trusted consistently |
| 26. | detail-oriented | careful with small details |
| 27. | diplomatic | handling situations with tact |
| 28. | discreet | careful and private with information |
| 29. | effective | producing the desired result |
| 30. | efficient | working quickly without waste |
| 31. | empathetic | showing understanding of feelings |
| 32. | encouraging | giving confidence and support |
| 33. | engaged | actively involved and attentive |
| 34. | engaging | pleasantly interesting and interactive |
| 35. | ethical | morally right and fair |
| 36. | even-tempered | calm and not moody |
| 37. | experienced | having practical knowledge |
| 38. | fair | treating people justly |
| 39. | fast | moving or responding quickly |
| 40. | flexible | able to adapt easily |
| 41. | focused | giving full attention |
| 42. | friendly | kind and pleasant toward customers |
| 43. | generous | willing to give extra help |
| 44. | genial | warmly cheerful and friendly |
| 45. | gracious | pleasantly kind and courteous |
| 46. | helpful | ready and willing to assist |
| 47. | honest | truthful and sincere |
| 48. | inclusive | welcoming to all people |
| 49. | informative | providing useful information |
| 50. | judicious | showing wise judgment |
| 51. | kind | caring and gentle |
| 52. | knowledgeable | well-informed about products or services |
| 53. | level-headed | sensible and calm |
| 54. | meticulous | very careful and precise |
| 55. | mindful | aware and considerate |
| 56. | nonjudgmental | not critical of others |
| 57. | obliging | eager to help others |
| 58. | patient | calm with delays or questions |
| 59. | personable | pleasant and easygoing personally |
| 60. | pleasant | nice and agreeable |
| 61. | poised | graceful and self-assured |
| 62. | polite | showing good manners |
| 63. | positive | hopeful and constructive |
| 64. | practical | focused on useful solutions |
| 65. | proactive | acting before problems grow |
| 66. | professional | showing skill and proper conduct |
| 67. | prompt | done without delay |
| 68. | qualified | having the right skills |
| 69. | quick-thinking | able to think fast |
| 70. | ready | available and willing now |
| 71. | reasonable | fair and logical |
| 72. | reassuring | making customers feel confident |
| 73. | receptive | open to feedback or needs |
| 74. | reliable | dependably consistent and trustworthy |
| 75. | resourceful | good at finding solutions |
| 76. | respectful | showing regard and consideration |
| 77. | responsive | quick to react and reply |
| 78. | savvy | showing practical understanding |
| 79. | self-possessed | calm and confident |
| 80. | sensible | showing good judgment |
| 81. | sensitive | aware of others’ feelings |
| 82. | service-minded | focused on helping customers |
| 83. | sincere | genuine and heartfelt |
| 84. | skilled | having practiced ability |
| 85. | solution-oriented | focused on solving problems |
| 86. | supportive | giving help and encouragement |
| 87. | swift | very quick in action |
| 88. | tactful | careful not to offend |
| 89. | thorough | careful and complete |
| 90. | timely | happening at the right time |
| 91. | trained | properly taught for the role |
| 92. | transparent | open and honest about details |
| 93. | trustworthy | deserving confidence and trust |
| 94. | understanding | sympathetic to customer concerns |
| 95. | unflappable | staying calm under pressure |
| 96. | user-friendly | easy for people to use |
| 97. | versatile | able to handle many tasks |
| 98. | warm | friendly and welcoming |
| 99. | welcoming | making others feel accepted |
| 100. | well-spoken | speaking clearly and politely |
