| No. | Item | Definition |
|---|---|---|
| 1. | access | ability to participate fully |
| 2. | accountability | accepting responsibility for actions |
| 3. | acknowledgment | recognition of facts or feelings |
| 4. | agenda | list of topics to discuss |
| 5. | agreement | a mutual understanding or arrangement |
| 6. | alternatives | other possible courses of action |
| 7. | apology | expression of regret for harm |
| 8. | bias | unfair preference or prejudice |
| 9. | body language | nonverbal signals from movement |
| 10. | brainstorming | generating ideas without judging them |
| 11. | breakthrough | sudden progress toward resolution |
| 12. | clarity | freedom from confusion |
| 13. | collaboration | joint effort toward resolution |
| 14. | communication | exchange of information and meaning |
| 15. | compromise | solution involving mutual concessions |
| 16. | concerns | worries or important issues |
| 17. | confidentiality | keeping shared information private |
| 18. | conflict | serious disagreement between parties |
| 19. | consensus | general agreement among participants |
| 20. | cooperation | working together toward a goal |
| 21. | counteroffer | response proposing different terms |
| 22. | de-escalation | reducing tension or hostility |
| 23. | deadlock | a standstill with no progress |
| 24. | dialogue | constructive conversation between parties |
| 25. | discrimination | unfair treatment based on identity |
| 26. | dispute | a disagreement or conflict |
| 27. | diversity | presence of human differences |
| 28. | draft | preliminary written version |
| 29. | durability | likelihood an agreement will last |
| 30. | emotion | a strong feeling |
| 31. | empathy | understanding another person’s feelings |
| 32. | equity | fairness considering different needs |
| 33. | escalation | increase in conflict intensity |
| 34. | evidence | information supporting a claim |
| 35. | facilitation | guiding discussion without deciding outcome |
| 36. | fairness | just and reasonable treatment |
| 37. | fear | feeling of danger or anxiety |
| 38. | follow-through | carrying out agreed actions |
| 39. | framing | presenting issues in a certain way |
| 40. | frustration | feeling of blocked progress |
| 41. | goal | desired result or aim |
| 42. | good faith | honest intention to deal fairly |
| 43. | ground rules | basic rules for discussion |
| 44. | hostility | open unfriendliness or opposition |
| 45. | impact | effect on another person |
| 46. | impartiality | fairness without favoritism |
| 47. | inclusion | ensuring all feel welcomed |
| 48. | intent | purpose behind words or actions |
| 49. | interests | underlying needs and concerns |
| 50. | issue | an important point in dispute |
| 51. | joint session | meeting with all parties present |
| 52. | listening | paying close attention to speakers |
| 53. | mediation | assisted negotiation to resolve conflict |
| 54. | memorandum | written record of understanding |
| 55. | misunderstanding | failure to understand correctly |
| 56. | needs | essential requirements or wants |
| 57. | negotiation | discussion aimed at reaching agreement |
| 58. | neutrality | freedom from taking sides |
| 59. | offer | something proposed for acceptance |
| 60. | opening statement | initial remarks setting the stage |
| 61. | openness | willingness to consider ideas |
| 62. | options | possible choices or solutions |
| 63. | outcome | the final result |
| 64. | paraphrasing | restating in different words |
| 65. | perception | how something is understood |
| 66. | perspective | a particular point of view |
| 67. | positions | stated demands or stances |
| 68. | power imbalance | unequal influence between parties |
| 69. | proposal | a suggested plan or offer |
| 70. | questioning | asking to gather information |
| 71. | rapport | a trusting, harmonious relationship |
| 72. | reality-testing | examining practicality of positions |
| 73. | reflection | mirroring content or feeling |
| 74. | reframing | restating negatively charged remarks |
| 75. | resolution | the act of settling a dispute |
| 76. | respect | due regard for others |
| 77. | responsibility | duty to answer for actions |
| 78. | risk | possibility of loss or harm |
| 79. | safety | freedom from harm or threat |
| 80. | self-determination | parties control the decision |
| 81. | settlement | an agreed solution to a dispute |
| 82. | shuttle diplomacy | moving between parties separately |
| 83. | silence | absence of speech |
| 84. | summary | brief restatement of key points |
| 85. | tension | mental or relational strain |
| 86. | terms | conditions of an agreement |
| 87. | tone | the manner of speaking |
| 88. | trade-off | balance between competing gains |
| 89. | trigger | something that provokes reaction |
| 90. | trust | confidence in another’s reliability |
| 91. | ultimatum | a final demand with consequences |
| 92. | uncertainty | lack of predictability or assurance |
| 93. | understanding | grasp of another’s perspective |
| 94. | validation | acknowledging another’s experience |
| 95. | venting | expressing strong feelings openly |
| 96. | voluntary | done by free choice |
| 97. | vulnerability | state of being open to harm |
| 98. | willingness | readiness to do something |
| 99. | zero-sum | one side gains, other loses |
| 100. | zone of agreement | range acceptable to both sides |
