| No. | Item | Definition |
|---|---|---|
| 1. | abuse | rough or harmful treatment |
| 2. | accidental damage | unplanned harm to product |
| 3. | aftermarket | made by another company |
| 4. | appeal | request to review decision |
| 5. | approval | official acceptance of request |
| 6. | approved | accepted for warranty service |
| 7. | as-is | sold with no promises |
| 8. | authorization | official permission for service |
| 9. | authorized | officially approved by the company |
| 10. | breakdown | sudden mechanical or electrical failure |
| 11. | claim | request for warranty service |
| 12. | complaint | formal statement of dissatisfaction |
| 13. | conditions | requirements under the warranty |
| 14. | consequential damages | indirect losses from a defect |
| 15. | cosmetic | affecting appearance, not function |
| 16. | counterfeit | fake product or part |
| 17. | coverage | what the warranty includes |
| 18. | customer service | department helping buyers |
| 19. | damage | physical harm to the item |
| 20. | date of purchase | day the item was bought |
| 21. | dealer | seller approved to sell |
| 22. | deductible | amount paid before coverage |
| 23. | defect | fault in the product |
| 24. | denial | refusal of a claim |
| 25. | diagnosis | finding the problem cause |
| 26. | disclaimer | statement limiting responsibility |
| 27. | dispute | serious disagreement over claim |
| 28. | effective date | date coverage starts |
| 29. | eligible | qualified for warranty benefits |
| 30. | escalation | sending issue to higher level |
| 31. | exchange | swap for another item |
| 32. | exclusions | specific situations not covered |
| 33. | expiration | end of warranty validity |
| 34. | express warranty | clearly stated warranty promise |
| 35. | extended warranty | extra coverage beyond standard |
| 36. | failure | complete loss of function |
| 37. | fee | charge for a service |
| 38. | governing law | law controlling the agreement |
| 39. | guarantee | assurance of repair or replacement |
| 40. | hotline | telephone help service |
| 41. | implied warranty | unwritten legal warranty |
| 42. | incidental damages | secondary losses from a problem |
| 43. | inspection | checking the product condition |
| 44. | installation | setting up the product |
| 45. | invoice | bill for the purchase |
| 46. | jurisdiction | legal area of authority |
| 47. | labor | work cost for repair |
| 48. | liability | legal responsibility for loss |
| 49. | lifetime warranty | coverage for product lifetime |
| 50. | limitations | things the warranty does not cover |
| 51. | limited warranty | warranty with restricted coverage |
| 52. | maintenance | routine care to keep working |
| 53. | malfunction | failure to work properly |
| 54. | manufacturer | company that made the product |
| 55. | materials | substances used to make item |
| 56. | merchantability | fit for ordinary use |
| 57. | misuse | improper use of the product |
| 58. | model number | product version identification code |
| 59. | modification | change made to the product |
| 60. | neglect | failure to care properly |
| 61. | nontransferable | cannot pass to others |
| 62. | notification | official message or alert |
| 63. | OEM | made by original manufacturer |
| 64. | original owner | first buyer of the product |
| 65. | parts | components used in repair |
| 66. | pending | awaiting a decision or action |
| 67. | policy | set of warranty rules |
| 68. | postage | cost to mail item |
| 69. | preauthorization | approval required before service |
| 70. | procedure | official steps to follow |
| 71. | processing | handling the claim request |
| 72. | proof of purchase | document showing you bought it |
| 73. | protection plan | optional repair coverage plan |
| 74. | receipt | proof of purchase |
| 75. | refund | money returned to buyer |
| 76. | registration | recording product ownership |
| 77. | reimbursement | repayment of covered costs |
| 78. | remedy | solution offered under warranty |
| 79. | repair | fixing a faulty item |
| 80. | replace | provide a new item |
| 81. | replacement | new item given instead |
| 82. | retailer | seller of the product |
| 83. | return | send item back |
| 84. | seller | person or company selling |
| 85. | serial number | unique product identification code |
| 86. | service | maintenance or repair work |
| 87. | settlement | agreed resolution of issue |
| 88. | shipping | sending item by carrier |
| 89. | submission | act of sending a claim |
| 90. | tampering | unauthorized interference or alteration |
| 91. | technician | person who repairs products |
| 92. | termination | official end of coverage |
| 93. | terms | rules of the warranty |
| 94. | transfer | pass ownership to another |
| 95. | transferable | can pass to new owner |
| 96. | troubleshooting | steps to identify problems |
| 97. | vendor | business supplying the product |
| 98. | void | no longer legally valid |
| 99. | warranty | written promise about product quality |
| 100. | workmanship | quality of how made |