| No. | Item | Definition |
|---|---|---|
| 1. | Alex here | short self-identification by phone |
| 2. | all agents are busy | no representative is free |
| 3. | answer the phone | pick up and respond to a call |
| 4. | answering machine picks up | machine answers the call |
| 5. | be engaged | have a busy line |
| 6. | be on hold | be waiting on the line |
| 7. | be on the phone | be talking by telephone |
| 8. | break up | become hard to hear |
| 9. | busy signal | tone showing line is busy |
| 10. | bye for now | goodbye until later |
| 11. | call back | return a phone call |
| 12. | call in | phone a place or program |
| 13. | call someone up | telephone someone |
| 14. | can I call you back? | may I phone later? |
| 15. | can I take a message? | may I write a message? |
| 16. | can you hear me? | is my voice audible? |
| 17. | check voicemail | listen to saved messages |
| 18. | conference call | call with several people |
| 19. | could you repeat that? | please say it again |
| 20. | cut off | be disconnected suddenly |
| 21. | decline the call | reject an incoming call |
| 22. | dial a number | enter a phone number |
| 23. | dial extension 204 | enter internal number 204 |
| 24. | dial tone | tone before dialing |
| 25. | do you mind holding? | are you willing to wait? |
| 26. | drop the call | end accidentally or intentionally |
| 27. | forward calls | send calls elsewhere |
| 28. | get off the phone | finish the call |
| 29. | get through | reach someone successfully |
| 30. | give me a call | phone me |
| 31. | give me your extension | tell me your internal number |
| 32. | hang up | end the call |
| 33. | he’s away from his desk | he is not there now |
| 34. | he’s not available | he cannot talk now |
| 35. | hold on | wait briefly on the line |
| 36. | hold the line | wait without hanging up |
| 37. | I must have misdialed | I dialed incorrectly |
| 38. | I’ll call you back | I will phone again later |
| 39. | I’ll leave a message | I will record or give one |
| 40. | I’ll pass that on | I will relay the message |
| 41. | I’ll put you through | I will connect you |
| 42. | I’ll transfer you | I will connect you elsewhere |
| 43. | I’m losing you | I can barely hear you |
| 44. | ignore the call | choose not to answer |
| 45. | is now a bad time? | is this inconvenient now? |
| 46. | it went to voicemail | the call reached voicemail |
| 47. | join the call | enter an ongoing call |
| 48. | leave a message | record or give a message |
| 49. | leave voicemail | record a voice message |
| 50. | let me get your number | I will note your number |
| 51. | line is busy | phone is currently in use |
| 52. | make a call | place a telephone call |
| 53. | may I ask who’s calling? | please tell me your name |
| 54. | miss a call | not answer a call |
| 55. | mute the call | turn off your microphone |
| 56. | one moment, please | wait briefly |
| 57. | patch through | connect a caller |
| 58. | pick up | answer the phone |
| 59. | please hold | wait on the line |
| 60. | please listen carefully | pay attention to options |
| 61. | please stay on the line | remain connected and wait |
| 62. | press one for sales | choose sales by pressing one |
| 63. | put me through | connect me to someone |
| 64. | put on hold | make someone wait |
| 65. | put on speaker | switch to speaker mode |
| 66. | put through | connect someone by phone |
| 67. | redial the number | call the same number again |
| 68. | return the call | call back in reply |
| 69. | ring back | call again later |
| 70. | say that again | repeat your words |
| 71. | screen calls | filter incoming calls |
| 72. | she’ll be right back | she will return soon |
| 73. | she’s on another line | she is on another call |
| 74. | silence the call | stop the ringing sound |
| 75. | sorry, wrong number | you reached the wrong phone |
| 76. | speak to | talk with by phone |
| 77. | speaking | confirm you are the person |
| 78. | speed dial | call using a saved shortcut |
| 79. | stay on the line | keep connected and wait |
| 80. | take a message | write down a message |
| 81. | take this call | answer this incoming call |
| 82. | thanks for calling | thank you for phoning |
| 83. | the call dropped | the connection ended suddenly |
| 84. | the line is bad | connection quality is poor |
| 85. | the line is engaged | the line is busy |
| 86. | the line went dead | connection suddenly ended |
| 87. | the number is busy | that line is in use |
| 88. | there’s no answer | nobody is answering |
| 89. | transfer the call | send caller to another person |
| 90. | voicemail picks up | answering system answers |
| 91. | we got cut off | the call disconnected |
| 92. | we got disconnected | the call ended unexpectedly |
| 93. | what’s your number? | what phone number do you use? |
| 94. | when can I call back? | what time should I return? |
| 95. | who am I speaking to? | ask the caller’s identity |
| 96. | who’s calling, please? | identify yourself on the phone |
| 97. | wrong number | incorrect phone connection |
| 98. | you’re breaking up | your sound is cutting out |
| 99. | your call is important | the company values your call |
| 100. | your phone is cutting out | your audio keeps breaking |
