| No. | Item | Definition |
|---|---|---|
| 1. | A piece is missing. | say something is absent |
| 2. | Can I bring this back? | ask if return is allowed |
| 3. | Can I change this for another? | ask to exchange for different |
| 4. | Can I exchange this? | ask if swap is possible |
| 5. | Can I get a refund? | ask for money back |
| 6. | Can I mail this back? | ask if return by mail |
| 7. | Can I replace this? | ask if replacement is possible |
| 8. | Can I return this? | ask if return is possible |
| 9. | Can I switch this out? | ask to replace the item |
| 10. | Can I trade this in? | ask to exchange the item |
| 11. | Can this be returned? | ask if item can return |
| 12. | Can you refund this? | ask staff to refund |
| 13. | Could I exchange it? | ask to swap the item |
| 14. | Could I swap it for another? | ask to exchange for different |
| 15. | Could you refund this? | ask staff to refund |
| 16. | Could you replace this? | ask staff to replace |
| 17. | Does this qualify for a refund? | ask if refund is allowed |
| 18. | I bought the wrong one. | say wrong item was purchased |
| 19. | I changed my mind. | say you no longer want it |
| 20. | I got the wrong item. | say incorrect item was received |
| 21. | I got this as a gift. | say item was a gift |
| 22. | I have a gift receipt. | say proof of gift purchase |
| 23. | I no longer want this. | say item is unwanted now |
| 24. | I want a refund for this. | say you want money back |
| 25. | I want store credit for this. | say you want store credit |
| 26. | I’d like a refund. | ask for money back |
| 27. | I’d like my money back. | ask for refund directly |
| 28. | I’d like store credit. | ask for credit instead |
| 29. | I’d like to return this. | ask to give item back |
| 30. | I’d prefer a different one. | ask for another item |
| 31. | I’d prefer store credit. | say credit is preferred |
| 32. | I’d rather exchange it. | say swap is preferred |
| 33. | I’d rather return it. | say refund is preferred |
| 34. | I’m here for a refund. | say purpose of visit |
| 35. | I’m here to return this. | say purpose of visit |
| 36. | I’m returning this item. | state that item is being returned |
| 37. | Is this eligible for return? | ask if return is allowed |
| 38. | Is this returnable? | ask if item can return |
| 39. | It arrived damaged. | say item came damaged |
| 40. | It came too late. | say delivery was delayed |
| 41. | It doesn’t work. | say item fails to function |
| 42. | It leaks. | say item lets liquid out |
| 43. | It shrank. | say item became smaller |
| 44. | It stopped working. | say item no longer works |
| 45. | It warped. | say item bent out of shape |
| 46. | It wasn’t as described. | say description did not match |
| 47. | It won’t charge. | say item does not charge |
| 48. | It won’t turn on. | say item does not start |
| 49. | It’s damaged. | say item is harmed |
| 50. | It’s missing a part. | say part is absent |
| 51. | It’s not my style. | say item does not suit |
| 52. | It’s scratched. | say surface is marked |
| 53. | It’s the wrong size. | say size is incorrect |
| 54. | It’s too small. | say item is not big enough |
| 55. | It’s torn. | say material is ripped |
| 56. | It’s uncomfortable. | say item feels uncomfortable |
| 57. | Kindly process a refund. | Polite request for money back. |
| 58. | May I bring this back? | Ask to return an item. |
| 59. | May I exchange this? | polite request to exchange |
| 60. | May I get a refund? | polite request for refund |
| 61. | May I return this? | polite request to return |
| 62. | May I swap this out? | Ask to exchange the item. |
| 63. | My order arrived damaged. | Item was damaged on arrival. |
| 64. | Nothing was in the box. | Package arrived empty. |
| 65. | One piece is broken. | Part of item is damaged. |
| 66. | Please accept this return. | request return be processed |
| 67. | Please exchange this. | request an exchange |
| 68. | Please issue a refund. | Polite request for repayment. |
| 69. | Please process this return. | Polite request to accept return. |
| 70. | Please refund this. | request a refund |
| 71. | Please replace this. | request a replacement |
| 72. | Please take this back. | request the store accept return |
| 73. | Refund this purchase, please. | Request money back for purchase. |
| 74. | Return this for me, please. | Ask staff to handle return. |
| 75. | Something is missing here. | Item lacks a part. |
| 76. | The button fell off. | say button came loose |
| 77. | The color ran. | say dye spread or faded |
| 78. | The handle broke. | say handle snapped |
| 79. | The quality isn’t good. | say quality is poor |
| 80. | The screen is cracked. | say display is damaged |
| 81. | The seam came apart. | say stitching failed |
| 82. | The shoes pinch. | say shoes feel too tight |
| 83. | The sleeves are too long. | say sleeve length is excessive |
| 84. | The waist is too tight. | say waist fit is tight |
| 85. | The zipper is broken. | say zipper does not work |
| 86. | These don’t fit right. | say fit is poor |
| 87. | They hurt my feet. | say footwear is painful |
| 88. | This doesn’t fit. | say size or fit is wrong |
| 89. | This feels too tight. | say item is too snug |
| 90. | This is defective. | say item has a fault |
| 91. | This is the wrong color. | say color is incorrect |
| 92. | This isn’t what I wanted. | say item is unwanted |
| 93. | This was a bad fit. | say item did not fit |
| 94. | Unable to use this item. | Product cannot be used properly. |
| 95. | Would a refund be possible? | ask if refund is possible |
| 96. | Would an exchange be possible? | ask if exchange is possible |
| 97. | Would store credit work? | ask about credit option |
| 98. | Would you process a refund? | Polite request for repayment. |
| 99. | Would you take this back? | ask store to accept return |
| 100. | Wrong item was sent. | Received a different product. |
