| No. | Item | Definition |
|---|---|---|
| 1. | Are taxes included? | Asks if tax is in price |
| 2. | Are there any hidden fees? | Asks about extra charges |
| 3. | Can I add a line? | Asks about another service line |
| 4. | Can I cancel my plan here? | Asks about ending service |
| 5. | Can I compare these two? | Asks to compare options |
| 6. | Can I hold it? | Asks to handle the phone |
| 7. | Can I keep my current plan? | Asks about staying on same plan |
| 8. | Can I pay monthly? | Asks about monthly payments |
| 9. | Can I return it if needed? | Asks about return possibility |
| 10. | Can I see that model? | Requests to view a phone |
| 11. | Can I switch carriers here? | Asks about changing networks |
| 12. | Can I trade in my phone? | Asks about exchanging your phone |
| 13. | Can I try the camera? | Asks to test the camera |
| 14. | Can I use my old number? | Asks about keeping your number |
| 15. | Can you back up my phone? | Asks for backup help |
| 16. | Can you clean the charging port? | Asks for port cleaning |
| 17. | Can you fix it today? | Asks for same-day repair |
| 18. | Can you help me choose? | Asks for shopping help |
| 19. | Can you look at my phone? | Asks for device inspection |
| 20. | Can you recommend a phone? | Asks for a suggestion |
| 21. | Can you recover my data? | Asks for data recovery |
| 22. | Can you replace the battery? | Asks for battery replacement |
| 23. | Can you reset it? | Asks for a reset |
| 24. | Can you set it up for me? | Asks for setup assistance |
| 25. | Can you show me cheaper ones? | Asks to see lower-priced phones |
| 26. | Can you test the speakers? | Asks for speaker testing |
| 27. | Can you transfer my data? | Asks for data moving help |
| 28. | Can you unlock this phone? | Asks to remove phone lock |
| 29. | Can you update the software? | Asks for software update |
| 30. | Do I need an appointment? | Asks if booking is required |
| 31. | Do you accept trade-ins? | Asks if trade-ins are allowed |
| 32. | Do you have this in stock? | Asks if it is available |
| 33. | Do you offer payment plans? | Asks about installment options |
| 34. | Do you repair cracked screens? | Asks about screen repair service |
| 35. | Do you sell phone cases? | Asks about cases for sale |
| 36. | Does it come with a charger? | Asks if charger is included |
| 37. | Does it have a headphone jack? | Asks about wired audio port |
| 38. | Does it support 5G? | Asks about 5G capability |
| 39. | Does it take two SIMs? | Asks about dual SIM support |
| 40. | How big is the screen? | Asks display size |
| 41. | How do I transfer my contacts? | Asks how to move contacts |
| 42. | How long does the battery last? | Asks battery duration |
| 43. | How long will the repair take? | Asks repair time |
| 44. | How much data do I get? | Asks data allowance |
| 45. | How much is this phone? | Asks the price |
| 46. | How much RAM does it have? | Asks memory amount |
| 47. | How much storage has it got? | Asks storage capacity |
| 48. | How much will it cost to fix? | Asks repair price |
| 49. | I forgot my passcode | Says you cannot unlock it |
| 50. | I need a new charger | Says you want a charger |
| 51. | I need better battery life | Says you want longer battery |
| 52. | I need more storage | Says you want more capacity |
| 53. | I prefer an iPhone | Says your phone brand preference |
| 54. | I prefer Android | Says your platform preference |
| 55. | I want a better camera | Says camera quality matters |
| 56. | I want something simple | Says you prefer easy use |
| 57. | I’m due for an upgrade | Says it is time to upgrade |
| 58. | I’m just browsing | Says you are only looking |
| 59. | I’m locked out of my phone | Says you cannot access it |
| 60. | I’m looking for a new phone | Says you want to buy one |
| 61. | I’m on a budget | Says you need lower prices |
| 62. | Is it water resistant? | Asks about water protection |
| 63. | Is it worth repairing? | Asks if repair makes sense |
| 64. | Is there a contract? | Asks if agreement is required |
| 65. | Is this good for gaming? | Asks about gaming performance |
| 66. | Is this one brand new? | Asks if it is unused |
| 67. | Is this phone unlocked? | Asks if it works on networks |
| 68. | Is this the latest model? | Asks if it is newest |
| 69. | It keeps freezing | Says the phone stops responding |
| 70. | My battery dies quickly | Says battery drains fast |
| 71. | My phone isn’t charging | Says charging is not working |
| 72. | My phone won’t turn on | Says the phone does not start |
| 73. | Need a phone for work | Want a business-use phone |
| 74. | Need a prepaid plan | Want pay-as-you-go service |
| 75. | Need a replacement SIM | Want a new SIM card |
| 76. | Please activate this phone | Ask to start service |
| 77. | Please explain the charges | Ask for fee details |
| 78. | Please install the SIM | Ask staff to insert SIM |
| 79. | Please move my number | Ask to transfer number |
| 80. | Please ring that up | Ask to process purchase |
| 81. | Please show me the colors | Ask to see color options |
| 82. | Should I back it up first? | Asks if backup is advised |
| 83. | Thanks for your help | Polite appreciation to staff |
| 84. | The camera is blurry | Says photos are unclear |
| 85. | The charging port is loose | Says the port feels unstable |
| 86. | The microphone isn’t working | Says mic does not work |
| 87. | The screen is cracked | Says the display is broken |
| 88. | The speaker sounds muffled | Says audio is unclear |
| 89. | This one feels too big | Says the phone is oversized |
| 90. | What does the warranty cover? | Asks what warranty includes |
| 91. | What’s included in the box? | Asks what comes with it |
| 92. | What’s the difference? | Asks how options differ |
| 93. | What’s wrong with it? | Asks for the problem |
| 94. | What’s your cheapest phone? | Asks for the lowest-priced option |
| 95. | What’s your return policy? | Asks store return rules |
| 96. | Which one has more storage? | Asks about larger capacity |
| 97. | Which one is faster? | Asks about speed |
| 98. | Which one lasts longer? | Asks about better battery life |
| 99. | Which one takes better photos? | Asks about camera quality |
| 100. | Will this work overseas? | Asks about international use |
